Refund policy

All sales are final

Direct Cabinet Deals does not accept returns, issue refunds, or honor satisfaction-based return requests. This applies to every order, complete or partial, across every brand we carry. We state this plainly and up front so there are no surprises after checkout.

Why the policy works this way

Factory-direct cabinets are not shelf items that can be restocked. Every order is built or pulled to your specific configuration, including door style, finish, box dimensions and hardware. The moment your order is placed, production and fulfillment are committed to those exact specs. That is the trade-off that makes factory-direct pricing possible. Instead of a return window, the protection you get is on damage and defects, and both are real.

Inspect your delivery before you sign

Cabinet orders move by freight on a pallet. A few minutes of care at delivery protects your claim rights completely.

  • Count every carton against your packing list and confirm the quantities match.
  • Check each carton for crushing, punctures or water staining.
  • Open the cartons and inspect door faces, drawer fronts, frames and interior panels.
  • Photograph anything that looks wrong, including the carton exterior and the shipping label, while the driver is still there.
  • Write "damaged" or "subject to inspection" on the freight bill before the driver leaves, even for minor issues.
  • Keep all packaging until your claim is fully resolved.

If you sign a clean delivery receipt without noting damage, carriers and manufacturers may treat the shipment as accepted in good condition, which makes a claim far harder.

Damage and defect claims

If anything arrives damaged or defective, contact us within 7 days of delivery. Send photos of the damaged item, the carton it arrived in, and the shipping label, along with your order number and a written description.

We review your submission and coordinate directly with Fabuwood or Jarlin to verify the claim and order replacement parts, at no cost to you. Approved claims ship replacement components. Full cabinet replacement may apply for significant structural damage, at the manufacturer's discretion.

Resolution is always replacement parts or components. We do not issue cash refunds or accept returned cabinets as part of this process.

What the manufacturer warranties cover

Fabuwood and Jarlin both warrant defects in materials and workmanship under normal residential use. The cabinet box carries limited lifetime coverage from both brands, and door and drawer front finishes, soft-close hinges and glides are covered against defects. Normal wear and tear, damage from misuse and damage from improper installation are not covered by either brand. Residential use is required.

Natural variation in wood doors

Wood responds to the humidity around it. Slight differences in grain, color depth and movement between doors are normal and are not defects. Let your cabinets acclimate for 24 to 48 hours before judging door alignment, and confirm installation and adjustment are correct before requesting a replacement.

Order changes and cancellations

If you need to change or cancel an order, contact us immediately. Once an order has entered production or shipped, it cannot be changed or canceled, and the all-sales-final policy above applies.

Questions about this policy

Call us at (833) 496-2227 or email orders@directcabinetdeals.com, Monday to Friday, 9 AM to 6 PM EST.