Shipping Policy
Where we ship
We ship to residential and commercial addresses in the United States.
Cabinets, cabinet parts and door samples ship to the 48 contiguous states and Washington, D.C. Knobs and pulls ship to the 48 contiguous states, Washington, D.C., Alaska and Hawaii.
Shipping rates
Fabuwood ships at a flat rate to most addresses in the 48 contiguous states, so your Fabuwood shipping cost depends on what you order rather than where you live. Jarlin, Kitchen Cabinet Distributors (KCD), CNC and Eurocraft ship by freight carrier and are priced by destination, so those rates start at $350 and are confirmed with you before your order is processed.
| What you are ordering | Shipping |
|---|---|
| Cabinet door samples | Flat sample shipping rate shown at checkout, one rate per order for any quantity |
| Fabuwood orders up to $100 | $49 |
| Fabuwood orders over $100 up to $1,498.99 | $199 |
| Fabuwood orders of $1,499 or more | Free |
| Jarlin, KCD, CNC and Eurocraft cabinetry | Freight, starting at $350 |
| Small parts for Jarlin, KCD, CNC and Eurocraft | $49 parts shipping on most parts. Some larger parts ship by freight, and checkout shows the rate that applies. |
| Cabinet knobs and pulls (48 contiguous states and Washington, D.C.) | Parcel shipping, free on hardware orders of $49 or more, $6.95 below $49 |
| Cabinet knobs and pulls to Alaska and Hawaii | $29.95 parcel shipping |
Fabuwood items count toward the Fabuwood free shipping amount, and Jarlin, KCD, CNC and Eurocraft items ship at their own freight rates. If your cart mixes brands, checkout shows one combined shipping charge, and each brand ships separately from its own warehouse.
On Fabuwood orders, oversized items, difficult delivery access or remote destinations can occasionally require an additional charge. If that applies to your order, we will contact you with the exact amount before we process anything, so the shipping you approve is the shipping you pay.
Processing and transit times
Unassembled (RTA) orders ship within 1 week, and assembled orders ship within 2 weeks. Made-to-order finishes, such as the Fabuwood Designer Collection (including every Siena and Tuscany finish) and CNC PLUS colors, take longer, and their delivery time is shown on the product page. If anything in your order will take longer, we will tell you before it ships.
Door samples ship in 2 to 3 business days. Samples of made-to-order finishes ship in about 2 weeks, and each sample's product page shows its time.
Transit time is separate from processing time and depends on how far the shipment travels. Once your shipment reaches the local terminal, the freight carrier calls ahead to schedule your delivery. Tracking can take up to 24 hours to update after your order ships.
Receiving your delivery
Cabinet orders arrive by freight carrier on a pallet. A few minutes of checking at delivery keeps any claim simple.
- Count the cartons against the delivery receipt. If a carton is missing, note the short count on the delivery receipt and contact us within 7 days.
- Inspect the shipment before you sign for it whenever possible.
- Walk around the pallet and check every carton for crushing, punctures or water staining.
- Photograph anything that looks wrong while the driver is still there.
- Write any damaged boxes or pallet damage on the delivery receipt before the driver leaves. This is the most important step: the manufacturers approve replacements for damage that was visible on arrival when it is noted on the delivery receipt at the time of delivery.
About your delivery
Your cabinet order will be delivered by freight carrier using curbside delivery. The driver will unload the shipment at the curb or designated delivery point, and from there the order can be moved into your home or garage.
We recommend having someone available on delivery day to help move the boxes and preparing a convenient storage area ahead of time.
If you would prefer additional delivery assistance, such as having the shipment brought inside, please contact us before your order ships. We can check availability and provide pricing for upgraded delivery service.
Damage and defects
If anything arrives damaged or defective, contact us within 7 days of delivery. Send photos of the damaged item, the carton it arrived in, and the shipping label. We file the replacement claim with the manufacturer for you, at no cost. Please report damage or defects before the item is assembled or installed. Items reported before assembly or installation qualify for replacement, and once a piece is assembled or installed it is treated as accepted.
We recommend opening the cartons and checking the contents within 7 days, even if you are not installing right away, so any claim can be filed in time.
Natural variation in wood doors
Wood is a natural material and it responds to the humidity around it. Slight differences in grain, color depth and movement between doors are normal and are not defects. This is expected in any real wood product and is why doors from different production runs will never be perfectly identical.
Let your cabinets acclimate in the room where they will live before judging door alignment, and confirm that installation and adjustment are correct before requesting a replacement. Doors that fall within the manufacturer's published tolerance are covered by that manufacturer's warranty terms rather than replaced as damage.
Questions about a shipment
Call us at (833) 496-2227 or email orders@directcabinetdeals.com, Monday to Friday, 9 AM–6 PM EST. If you have an order number, have it handy and we can look up the shipment while you are on the phone.